FAQ

Why "Voyager"?

A voyager is someone who embarks on a long journey and, considering we are always learning and growing throughout life, we believe students are much like voyagers. To us, education is an ongoing adventure that we must remain committed to throughout life (no surprise that both of the founders are educators, huh?).

Is Voyager EDU a 501(c)(3) tax exempt organization?

We are currently in the process of being approved for 501(c)(3) status. In the meantime, we are still operating as a non profit organization and all profits from items purchased in our store as well as all donations go 100% towards the mission of Voyager EDU.

When will I get my order?

You should receive your items within 5-7 business days, although times may vary slightly. We'll send you a tracking number as soon as your item ships so you can stay up to date on when to expect your order. If you haven't received your order within two weeks, please contact us so we can look into the issue and resolve it as soon as possible.

I received only part of my order. When will I get the rest?

Depending on the items in your order, it's possible that you may receive your items in multiple shipments. We'll provide you with a tracking number for each one, so keep an eye on those to know when your items will arrive.

What is your return policy?

We do not issue refunds on products, but we will gladly exchange your items if they arrive faulty or damaged. You can review the full policy here

How can I contact someone with questions?

Please feel free to reach out to us anytime by clicking here or by emailing us at hello@vygredu.com.